Additional Policies and FAQs
Vintage items for sale are over 20 years old.
Due to the nature of vintage merchandise, expect imperfections from use, wear and handling of items.
Pre-loved, pre-owned items are less than 20 years old.
I research and describe all items to the best of my knowledge. However, I do not claim to be an expert so there is no intention to misrepresent items for sale.
Delivery times are approximate only and not guaranteed due to different variables such as postal delivery delays and/or bad weather.
All items are insured at no additional cost to buyer. If item arrives damaged, please take clear pictures immediately of the damaged item, packaging and box. Send the pictures with detailed explanation how the item was damaged to firstname.lastname@example.org. In addition, buyer needs to sign an insurance affidavit form. These steps are required to submit an insurance claim which takes approximately three to four weeks to process. Buyer's full cooperation is required in filing an insurance claim. Thanks in advance for your help in this matter.
Important note to INTERNATIONAL buyers:
Buyer is responsible for paying any import duties, customs fees, taxes, VAT, GST, HST, PST and handling costs imposed by buyer's government, customs and/or buyer's local post office.
Customs declaration form will be marked "merchandise" with US$ sold price.
Expect DELAYS at buyer's country customs clearance, possible LONG processing of item and/or item being HELD for extended periods of time.
Very IMPORTANT: Color is all about perception. That said, I use the "categories of shades" website on the internet to describe colors. In addition, colors may vary based on viewer's monitor settings. And reflections on pictures are not part of the pattern and/or design.
All inquiries are welcome!
✿ Villa Collezione ✿